Cancellation Policy
Last updated [date]
Credit packs on Uberly.ai are one-time purchases, not subscriptions. There is nothing to cancel and nothing renews automatically — your balance simply stays until it is used.
1. Before payment completes
If you close the payment window before finishing, no money is taken and no credits are added. You can start the purchase again at any time from your account page.
2. Cancelling a payment in progress
If a payment appears on your card statement but credits were never added to your balance, contact us (see the Legal Notice) with the date and amount, and we will either deliver the credits or refund the payment in full.
3. Refunds
- You may request a full refund of an unused credit pack within 14 days of purchase by contacting us.
- Packs that have been partially or fully used cannot be refunded, since the underlying AI usage has already been paid for.
- Refunds are issued to the original payment method through Stripe and usually appear within 5–10 business days.
4. Statutory rights
Nothing in this policy limits any mandatory rights you have under consumer protection law in your country, including statutory cancellation or withdrawal rights where they apply.
5. Closing your account
You can stop using Uberly.ai at any time. If you would like your account and its data deleted, contact us and we will remove it, including any remaining credit balance.